How long will it take me to achieve this qualification?
To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 43-hours, 32-hours of which are guided learning (GL). The delivery may be adjusted in accordance with learners needs and/or local circumstances.
How is the qualification assessed?
This qualification is assessed by:
Unit 1: Managing conflict in the workplace when dealing with Customers, Service Users or the Public.
Assessed by a 30-question multiple-choice examination.
Unit 2: Delivering Scenario-based conflict management training.
Assessed by a portfolio of evidence.
After completing this qualification, further learning may include:
• Highfield Level 3 Award for Deliverers of Physical Intervention Training within the Private Security Industry
Where can this course be taken?
Through any Highfield approved training centre.
4 DAY COURSE