L3 Delivery of Conflict Management Training

The Qualification

The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training. The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.

The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.


How long will it take me to achieve this qualification?
To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 43-hours, 32-hours of which are guided learning (GL). The delivery may be adjusted in accordance with learners needs and/or local circumstances.

How is the qualification assessed?
This qualification is assessed by:
Unit 1: Managing conflict in the workplace when dealing with Customers, Service Users or the Public.
Assessed by a 30-question multiple-choice examination.

Unit 2: Delivering Scenario-based conflict management training.
Assessed by a portfolio of evidence.

What next?
After completing this qualification, further learning may include:
• Highfield Level 3 Award for Deliverers of Physical Intervention Training within the Private Security Industry

Where can this course be taken?
Through any Highfield approved training centre.


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